Imagine your first dine in a restaurant. You constantly call the attention of a waitress to serve your increasing needs. You are cynical on each detail of the service. Upon ordering, you make it clear they give you the best dish in store. `Customers have diverse needs even for just an hour stay or two in a restaurant, how much more for an overnight stay in a hotel? If you’re a hotel owner, how do you say your services are up to par?
You cannot please all people. One can say your services exceed their expectations, and for the other, the poorest among all. Some customers are hard to please, while some are too appreciative. Each customer is unique. You just have to ensure there is an open communication between you and your customers during their whole stay at your hotel.
Staff name badges solution is an aid in building friendship amongst people in the corporate world. Badges pave way for mutual respect in which each individual, whether client our staff, is called by his or her true identity- his or her name.
Hotel services need to be flexible. The least stay on a hotel is one night; your customers have a need to interact with your staffs on their whole stay at the hotel until they feel comfortable with your services. Staff ID badges is a great tool in setting up an open communication among st customers and staffs.
Customers feel secured when they know the staffs accommodating them by name. Staffs, on the other hand, shows reliability on everything they say or do if they have ID badges on. staff name badges initiate conversations founded on respect. These are conversations where both staff and customer address each other by names, thus creating a more personal, mutual contact, creating friendship.
When customers are unsatisfied with your service, it’s easier for them to approach staffs they know or those wearing staff name badges. Staffs who make friends with customers receive explanations than complaints over a bad experience. Customers, who have constant communication with staffs badges, are likely to express their frustrations in a confiding manner rather than in a fiery state.
Staffs are able to sympathize with the customers. This motivates them in finding ways to make up for a client’s bad experience and to do better next time. Having genuine connections with your customers will bring out your staffs maximum capacity in rendering services.
Customers expect not a preset hotel service from you, but an extended service tailored to their needs. And it is only by establishing a strong bond with your clients that you perfect your services.